It’s not really easy to judge how good a regional flight was. The most European airlines offer a pretty similar level of service. Yet there are some differences. When we were flying with KLM (KL), I really liked the offered food. It was tasty and looked very nice. Everything else was basic, some things were not any good though. Overall, we were not really satisfied with KLM on our domestic flight.
Sometimes I ask myself why airlines still decide to not use boarding groups. I thought about many different possibilities, but none really made sense in my opinion. Anyway, KLM decided to board in a “whoever comes first, boards first” system.
As I was not interested in waiting in the finger (it was six o’clock in the morning), we decided to work a little more inside the airport. After most passengers were inside, we packed our staff and boarded.
Even though we have waited very long , the boarding process was far from being finished. We had to wait for another five minutes to enter the plane. It was not full but not any empty anyway, so just some free seats. Inside the plane everything went smooth.
What also did not make us like the domestic flight too much was the fact that there were neither newspapers nor magazines offered. Not even talking of an in-flight-entertainment or music. I mean, we usually got our stuff with us but it is a good feeling to have a choice of newspapers and magazines anyway.
That’s something I really like when flying with Air Berlin or Lufthansa, they got a good choice of papers most times. The flight itself with KLM was okay, the engines of the 737-800 were a little loud but nothing too noisy (thank god I got my Bose Quiet Comfort!).
As we got up at 6 in the morning and the start of the day worked out to be everything but perfect, we were rarely in the mood to be disappointed for another time. Luckily, catering made us smile for the first time aboard this KLM plane. The service was good and likeable, nothing special though. What was really good was the food.
The sandwich offered did look very cute and seemed to be something special (only local farmers, biological, and so on). I was very happy that it was wholegrain bread (finally an airline sandwich and no wheat bread). What also was good was the offer of drinks free of charge. This may not be anything special but being asked after instantly ordering two drinks for myself if I want another one is pretty nice.
The seating comfort while being aboard the Boeing was okay but not really good in my opinion. The seats were made out of fabric (or anything similar), not leather. That was not a problem but the seats were not really comfortable. The seat pitch is comparable to other European domestic airlines but is not as good as on several different planes I flew with lately.
Speaking of punctuality, we have to say that it was not really good, too. The plane departed some minutes late and did not make it to Amsterdam on-time. We had no appointment that early, so we did rarely care. Anyway, KLM on this domestic flight was not as good as I hoped them to be. You do not need to bother flying with them, but you may not choose KLM over any other airline as well when flying domestic.