Etihad Airways (EY) is known for providing a really special service. When flying Business Class for the very first time, I was a little disappointed as the service was really good, but not as special as I hoped it would be. The sleeper service aboard a Boeing 777 from Abu Dhabi to Jakarta was nice as the seat is extremely comfortable and the food was really good, but apart from that, I was missing “a special touch”.
When departing from Abu Dhabi, you’ll have the pleasure to enjoy the Etihad Airways Lounge (either on Terminal 1 or Terminal 3 – we’ll release reviews for both soon).
Each of these is incredible good as you do not only get amazing seating and a rich choice of food, but also a massage for free. With a relaxed back, it is always easier to start your journey.
Anyway, the boarding process was not really comfortable. Bus boarding takes very long and means that you need a long transfer from the terminal to the airplane. When arrived at the airplane, we were allowed to board first.
When seated, we were offered a nice welcome drink (not only orange juice and champagne, but also a very interesting drink with a green color).
After departure, Business Class passengers flying Etihad Airways got the pleasure to be offered another drink of choice.
On our sleeper service, there was no meal planned for the time after departure. Anyway, I decided to take the chips of the dining anytime menu (you can choose from that one if you want a snack or a meal anytime of the flight).
The seating meanwhile is a pleasure as you may choose between the upright position, different styles of a lounging position and a full flat bed. The upright position is not extremely comfortable, but the lounging and sleeping options on the Business Class seat are actually very good.
Moreover, there is a massage function that makes your time sitting or lounging even more relaxing. Even though we experienced some turbulences, we both had a very good sleep. So, thumbs up for the seat!
Our flight took about eight hours, so it was time to have breakfast two hours before landing.
We were awakened pretty kind by the stewardesses. As we pre-ordered breakfast after departure, we just had to sit there and wait for a moment.
The breakfast was served soon and came with freshly squeezed orange juice and an amazing smoothie. As main dishes we chose the fresh fruits and the hot Bircher Muesli. The fruits were a little boring, the Bircher Muesli was great.
The granola, the croissants and the bread were very good as well. Even though I’m not a breakfast guy, I loved the food offered by Etihad in Business Class.
Be it for breakfast or at any time of the flight: The service of the Etihad Airways crew was really good all the time.
Anyway, I kind of expected a more personal and friendly touch. The service was extremely professional and fast, but I missed the “smile”. Apart from that, I can fully recommend flying with Etihad Airways in Business Class.
Even the food (airplane food is not really my biggest love) was amazing, so is the modern and comfortable seat that offers a solid amount of space for putting all your belongings. On the sleeper service I did only test the IFE for a few minutes, but the choice was amazing as well.
The screen is big enough in my opinion. So is there anything negative? No, not really. You’ll definitely enjoy flying with Etihad Airways in Business Class!