Gran Melia Palacio de Isora is one of the biggest luxury hotels on Tenerife. Located on the Western side of the island, the rather new hotel is in a unique location further away from the touristic centers of Tenerife. Nevertheless, the property has a lovely little beach and is just steps away from a small town. Yet, there are some points worth criticizing in our hotel review!
Travelling to Tenerife for a weekend, we had the choice of several different luxury hotels located in different areas of the island.
In the end, we went for Gran Melia Palacio de Isora as the value for the money seemed to be rather good and the location very interesting at the same time.
Nestled close to a small town right next to the beach, Gran Melia Palacio de Isora made a very good first impression on us.
That’s especially true as the lobby is truly impressive!
There are just three different room types at Gran Melia Palacio de Isora, but it’s also important to note that the views differ heavily which means that you have to pay more if you want to have a nicer view.
We decided to just book a standard room which is called Deluxe Room at Gran Melia Palacio de Isora.
After entering the room, we were actually quite happy about our choice. The Deluxe Rooms are spacious and got a very modern touch.
The large room consists of a King Bed, a large sofa right in front, a flat-screen television and a desk next to the rather big balcony which is also equipped with a couch.
The design and all the materials used were very nice, but I found it to be somewhat shocking that the condition of the (quite new) interior was already rather bad.
The furniture was either bumped or even broken. Very strange for a property as new as Gran Melia Palacio de Isora.
The Deluxe Rooms at Gran Melia Palacio de Isora come with a large bathroom which also made a great impression on us.
There’s a double sink, a large deep soaking tub, a separated rain shower and a separated toilet with bidet. The toiletries by Claris were absolutely great and are actually among the ones I like the most in luxury hotels.
However, at this point I have to criticize Gran Melia Palacio de Isora once again. When we arrived, there was neither a bottle of body lotion nor conditioner.
When I later mentioned this to the staff, I was just told that the maid may have forgotten it. This didn’t really surprise me as I noticed several issues with the cleanliness as well.
Hairs in the bathtub, dirt in the toilet and badly spruced mirrors just shouldn’t be a problem in a hotel like Gran Melia Palacio de Isora.
While there were some issues with the room, we found the whole resort totally fascinating when having a first walk.
There are five different pools, one so extremely big that I was stunned for minutes, two beaches (not private), a large and okay equipped gym, a Spa and hundreds of loungers and Bali Beds (for an extra charge) throughout the resort.
Most guests stick to the pool as the beaches are very small. Nevertheless, the beaches of Gran Melia Palacio de Isora are actually quite nice for Tenerife.
There’s also a sports center across the “street” where you can enjoy some soccer, tennis or other kinds of sports.
All facilities were in a good condition and properly cleaned. Yet, I was a little surprised that none of the staff members of Gran Melia Palacio de Isora bothered to show us the resort.
Another strange thing is the rule that you only get towels on the pool if you bring a so-called “Pool Card” while you have to bring back to reception upon check-out. If you lose it, you have to pay.
Talking of strange things, it’s worth mentioning that all guests of Gran Melia Palacio de Isora need to make reservations for the hotel’s restaurants.
Only the buffet restaurant may be visited without prior notice. Sadly, the system is working totally badly as on both evenings, our reservations were mixed up.
That said, the dinners themselves were totally okay. We had dinner at Club Ocean on the one evening and at Oasis Pool Grill the other evening.
Both meals were fine in terms of the food and also the value for the money (for a luxury hotel).
Yet, the service was weak. We had the feeling that nobody really cared about the guests after they ordered. For me, this is something that definitely needs improvement at Gran Melia Palacio de Isora.
While we enjoyed dinner à la carte, we had breakfast included in our rate. Breakfast is served at Pangea at where also a dinner buffet is served.
The choice for breakfast at Gran Melia Palacio de Isora is actually great, especially for a Southern European hotel.
There are several fresh fruits, several hot options including sweet and savory ones and even freshly prepared omelets, cheeses, cold cuts, Spanish specials and much more. We also found the quality to be totally fine.
You may take a seat in the restaurant at either the terrace which faces a small lagoon, the inner courtyard of the hotel or the inside of the restaurant. As we found the latter rather boring, we opted for one of the other two options on either morning.
Looking back, we actually liked the relaxed seating in the outside, but maybe because of that, the service was average at best.
It’s actually a pity that the staff at Gran Melia Palacio de Isora was such a disappointment. While the rooms are very nice, but need some better maintenance, and the resort is totally beautiful and most likely one of the nicest ones we’ve ever stayed at, the service was bad in all regards.
The check-in staff was horrible, the serves at dinner were horrible and the rest of the staff was average at best. I just hope that the Gran Melia management will try to do something to improve this as the resort definitely is a place to return to!
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