InterContinental Warsaw is widely known as one of the best luxury hotels in the Polish capital. The high rising building close to the central station has an amazing location, great facilities including a Club Lounge on the 41st floor and a pool & gym on the 43rd floor. While the hard product at InterContinental Warsaw is great indeed, there are several weaknesses as well!
Looking for a luxury hotel in Warsaw is actually quite enjoyable.
There are several different properties, all with an amazing value for the money on weekend nights.
This is also true for InterContinental Warsaw, which is one of the most popular properties in the city. We decided to give not only the hotel itself, but also the Club Lounge a try.
While some things were really enjoyable, we were heavily disappointed by the service.
For our two night stay at InterContinental Warsaw we had booked a Executive Room with access to the Club Lounge.
As the room was located on the 36th floor, the view of the city was quite amazing. Yet, our room was located on one of the worse sides when it comes to the view.
Besides that the room looked a little dated, but still in a good shape. Upon entering, there is a small entryway with the wardrobe and the bathroom to the left.
The room itself comes with a King Bed, two bedside tables, a table with the small flat-screen television on it opposite to the bed, a relaxing armchair and a working desk with an ergonomic chair.
Something also worth mentioning are the well filled minibar, the nice windowsill, which was big enough to sit on it and enjoy the views and the very fast and reliable Wi-Fi, which is amazing for working.
Not only the room itself, but also the bathroom of the Executive Room at InterContinental Warsaw definitely was a little past ist prime.
While there was a large walk-in shower, there was no rain shower head. The extra bathtub was a nice touch, but wasn’t especially luxurious. Moreover, there was just a single sink and the toilet was not seperated.
Nevertheless, the bathroom was very clean and though totally fine for our needs. Something worth mentioning positive are the toiletries provided.
Not only does InterContinental Warsaw offer Agraria toiletries, which are among my favorites, but also complimentary dental kits, shaving kits, cotton pads and much more.
A gym located on the highest floor of one of the highest buildings in the city can’t disappoint. And it doesn’t at InterContinental Warsaw.
The gym is actually elevated and above the pool and though offers stunning views regardless of whether you are doing strength or cardio training. There are dozens of machines, free weights and there is a good supply of water.
The machines are not the most modern, but totally fine. Sadly, the pool area of InterContinental Warsaw is not on the same level. While the pool itself is fine in general, the loungers are not very comfortable and the whole area is also not very cozy.
The jacuzzi is a nice touch and offers the same stunning views as the whole pool area, but it was constantly crowded during our stay. That’s something I have especially bad memories of.
People snapped hundreds of pictures with flash, jumped into the pool regardless of other swimming and so on. The only escape was the small sauna and steam bath area, which is quite nice.
Nevertheless, I didn’t really enjoy my time in the pool area of InterContinental Warsaw. While it is amazing in theory, the hotel makes the experience inferior through selling access for non-property guests.
The Club InterContinental is located on the 41st floor and though offers amazing views of the city.
The equipment of the Club Lounge looks quite fresh and the whole interior and furnishing is very pleasant and makes you feel very comfortable.
The Club InterContinental at InterContinental Warsaw also comes with a selection of newspapers and magazines, a business corner and a conference room.
The buffet is a real hit during the day as there are sweet treats and several kinds of cookies and macaroons offered throughout the day. The dinner buffet is decent, but nothing to write home about.
On both evenings there were up to four hot dishes, but these were mostly snacks like cheese nuggets or fish cakes. The appetizer and the desert buffet were quite nice at the same time.
When it comes to drinks, there is a choice of soft drinks throughout the day, while you may also enjoy a wide range of alcoholic beverages from 6 pm to 8 pm (when also dinner is served).
We also treated ourselfs with breakfast at the Club InterContinental. Generally, I’m a fan of breakfast in lounges as it is usually very relaxed.
At InterContinental Warsaw I was a little disappointed nevertheless. Even though there were not many guests, the service was everything but attentive.
The choice on the buffet was okay, but not good by any means. The quality of the hot dishes on the buffet was also sub-par, while the cold dishes were all of high quality.
I also took advantage of ordering omelets on both mornings, but didn’t get the ordered egg-white omelet (which is on the menu) any of the two days. On one of the days also the shrimps were lost in translation.
In hotel reviews, I usually make comments about service here and there, but don’t dedicate a special section to service. Yet, at InterContinental Warsaw it is worth especially focusing on this aspect of our stay. Why? Because the service was horrible in all regards.
The staff at Club InterContinental was friendly, but not attentive by any means. The staff at the gym & pool just didn’t care about any missbehavior and the staff at the reception was by far the worst. Not only were we told that our reservation got cancelled upon check-in (it was reinstanted, but without any word of excuse), but also the coding of the cards for late check-out (1 pm instead of noon) didn’t work and the check-out was not any warm and friendly in general.
Last but not least, the recommendations for sightseeing were absolutely horrible. O’m not sure how a brand like InterContinental can accept such bad staff, but at InterContinental Warsaw it was everything but enjoyable to interact with the employees.
When it comes to the value for the money at weekend nights, InterContinental Warsaw is a truly amazing property. If the price is way higher than 100 Euro, I’d draw a different conclusion in this hotel review as the service is just extremely weak.
The rooms at InterContinental Warsaw are fine, but a little dated and the gym & pool is amazing in theory, but not in practice. The Club InterContinental definitely is the nicest place to hang out and relax and the food selection is actually totally fine overall. Nevertheless, I’m not sure whether I’ll return to InterContinental Warsaw. Next time I’m in the city I’ll definitely test some other properties.
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