ITC Rajputana Jaipur is one of several properties of The Luxury Collection by Starwood in India. According to the high standards I expected a very nice experience at the luxury hotel. Sadly, the experience was as disappointing as our stay at Hilton Jaipur. While there are some positive arguments, ITC Rajputana Jaipur definitely has a lot of weaknesses.
Finding a good hotel in Jaipur seems to be everything but easy as you can read in our hotel reviews.
Neither was I happy about my stay at Hilton Jaipur nor about the experience at ITC Rajputana Jaipur. For the latter the start of the experience wasn’t too bad. Arriving at noon, I didn’t expect to already get a room, but the staff arranged one even at this time, which definitely was a good start.
The whole welcome experience with a drink in the opulent lobby was exactly what I expected in a luxury hotel in India. While the waiting time at check-in was a little long, the process itself was quick and the staff was also relatively friendly, so there’s rarely anything negative to say about this.
As we booked over a third-party website, we were assigned a Standard Room at ITC Rajputana Jaipur. While I don’t generally have problems with basic rooms, I was not quite happy to get a room on the ground floor.
The Standard Rooms at ITC Rajputana Jaipur are relatively small, but come with a very fitting classic Indian design. Upon entering, there’s a wardrobe to the left and the bathroom to the right. In the Standard Room itself, you can find the King Bed with two bedside tables to the right and a seating corner with two chairs and a table right next to the window.
Opposite of the King Bed, there’s a flat-screen television as well as a board with several water bottles as well as coffee and tea making facilities. Next to this one is the wooden working desk, which sadly comes with a rather uncomfortable chair. In total, the furniture of the Standard Room at ITC Rajputana Jaipur is totally fine.
While I’m not a fan of classic design, I found it quite fitting to the old palace at this ITC property. The view out of our room, which was facing the courtyard with the pool, was decent as well. It’s worth mentioning that the room was everything but quiet as noises from both, the hallway and the courtyard were omnipresent till 1 am.
Sadly, the bathroom was not on the same level as the room.
The standard rooms at ITC Rajputana Jaipur come with a very small bathroom with only a single sink, a toilet and a bath-shower combo with a shower curtain.
While I found the classic design of the room at the ITC property to be quite nice overall, I’m not a fan of outdated bathroom and this one definitely was.
The cleanliness also was everything but perfect, which I always find weird in luxury hotels.
ITC Rajputana Jaipur offers its guests not only a large outdoor pool, but also a gym and a Spa with steam bath and sauna, all complimentary for in-house guests.
The outdoor pool is quite nice and comes with a decent amount of loungers, but sadly isn’t heated. The gym is well equipped with modern machines and has a good size. While it is focused on cardio, there are also some machines for strength training.
However, the real highlight at ITC Rajputana are the steam bath and gym facilities. Not only the whole area very nice, but the service is outstanding. You are offered towels, water bottles and tea pretty much every five minutes.
Everybody is trying to make your time in the Spa as comfortable as possible, something which is very rare in Spa’s where you don’t have to book a treatment to enjoy the facilities.
Tired of exploring the beautiful city of Jaipur, we decided to have a room service dinner in the evening. As ITC properties are known for their very good cuisine, we opted for two Indian dishes. We went with a side of garlic naan, which was among the best naan breads I ever enjoyed.
The very spicy chicken I ordered could have hardly been better executed, while Sabrina also loved here dish with spinach, white and white cheese. Both dishes showcased a perfect combination with the garlic bread, making the dinner at ITC Rajputana Jaipur very enjoyable. It’s rare that I rave about food in a hotel review, but sometimes it’s definitely worth a very positive mention!
Sadly, there are not only positive things to write about in this hotel review. The best example is breakfast, which we ordered in a box the evening before our departure as we had a train departure at 6 am. When checking-out, there was no breakfast box for us and while I at least expected an apology, I was told that it must have been my mistake in a rude way. Yet, that was not the only unpleasant conversation with the staff, which also didn’t speak English very well. The day before I had to wait a full 30 minutes for reloading of my Indian phone account (the Oberoi Mumbai was able to handle this in less than two minutes).
The real downlight definitely was the check-out day though. When asking for a taxi to bring us to the train station, which is located 500 meters away from the hotel, we were told that the hotel can’t order one at this time of the day. Also, we were told that there would be no Uber and Ola drivers on the street at this time at the day. Instead, the only option would be the hotel car for a charge of 420 INR, which was totally outrageous. Well, I checked Uber and there were ten drivers around the hotel, so I called one and paid 40 INR in the very end. Nevertheless, I left ITC Rajputana Jaipur with a very bad impression with this behavior in mind. I’m not sure if the management forces the employees to act like this, but for me, this is act of robbery is everything but acceptable in a luxury hotel.
In theory, the ITC Rajputana Jaipur is quite a nice hotel. The whole building is opulent, the rooms are of an okay size and come with a decent size for short stays. While the bathrooms are outdated, the other facilities of the pool including the pool, the sauna and the gym are in a good condition. The room service dinner we enjoyed was very pleasant as well. Sadly, I can’t recommend staying at ITC Rajputana due to the behavior of the staff, which tries to take money of (Western) guests on purpose. Also, there was no word of excuse for either the extreme noise in the room nor the forgetting of the breakfast box. It’s always a shame when such thing ruin a hotel review, but in the end, the soft product is among the things that matter the most!
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