Hotel Review: Hilton Queenstown

The Hilton Queenstown Resort is supposed to be one of the best hotels in the Hilton family, Sadly, I can’t really confirm that. The property is definitely good, but it’s not exceptional. If you are thinking about staying there, be sure to check out this extensive hotel review!

I’ll wrap up two stays at the Hilton Queenstown Resort in this review as I visited the hotel twice in a week, while touring through New Zealand.

  • Classification: Five Stars
  • Room Category: Deluxe Lake View Room & Lake Wakatipu Suite
  • Month of Stay: September

I also had the pleasure to stay at the amazing Eichardt’s Private Hotel Queenstown, which I loved. As a Hilton Honors Diamond member, I was able to enjoy a couple of benefits including two nice upgrades, complimentary breakfast and a couple of drink vouchers at the Hilton Queenstown Resort, which is located very close to the airport directly on the lake.

Hilton Queenstown Area

You should be aware that the hotel is a couple of kilometers away from the city center. You may either take the complimentary bus shuttle or the (pricey) water taxi to get to Queenstown.


The journey takes between 10 (water taxi) and 25 (shuttle) minutes.

Lake View Deluxe Room & Lake Wakatipu Suite at Hilton Queenstown

Usually, I go into detail about the room design in this part. However, as I enjoyed two different rooms at the Hilton Queenstown Resort, I won’t go into too much detail this time. Instead, I’ll focus on the most important points, starting with the Lake View Deluxe Room.

Hilton Queenstown Deluxe Lake View Room

Lake View Deluxe Room at Hilton Queenstown

This category is located in the main building and has a slightly obstructed view of the sea. Anyways, the rooms are very comfortable and come with a unique design. There’s a nice fireplace with a cozy seating area as well as a decent working desk.


The bed is sort-of seperated from the rest of the room as it’s located on a gallery. Behind the gallery, there’s the bathroom. The whole design of the Lake View Deluxe Room at the Hilton Queenstown Resort is quite cozy.


The same is true for the Lake Wakatipu Suite, which is located directly seafront in a different building.

Hilton Queenstown Lake Wakatipu Suite

Lake Wakatipu Suite at the Hilton Queenstown Resort

Thus, the view from the room and the balcony is very nice. The suite actually comes with two rooms. The living room has a couch, a fireplace and a working desk, but doesn’t feel too cozy due to having too many doors.


The bedroom on the other hand is very bright and features a lovely sea view. Generally speaking, the rooms at the Hilton Queenstown are in a good condition and come with a cozy design.


That’s one of the areas, where I see why people enjoy the hotel so much.

Bathroom of the room & the suite

While the shape of the bathrooms of the Deluxe Lake View Room and the Lake Wakatipu Suite was slightly different, the bathrooms at the Hilton Queenstown come with very similiar interior.


There is a double sink, a walk-in shower, a toilet and a bathub. While not overly spacious, there’s everything you need, including the typical Peter Thomas Roth toiletries.


It’s also worth noting that our Lake Wakatipu Suite came with a bathroom with a window, which was a nice touch.

Dinner & Snacks at the Hilton Queenstown Resort

The Hilton Queenstown Resort is built like an appartment hotel and thus offers a couple of different dining facilities throughout the resort.

Hilton Queenstown Drink Vouchers

As a Diamond Member, I was given a couple of drink vouchers

We didn’t spend so much time at the hotel that we could have tested at all, but at least enjoyed some coffee & cake as well as a light dinner in the pub and a room service dinner on one evening. Personally, I found the little café to be a very nice place to hang out and enjoy a good cake and a coffee.


The pub on the other hand wasn’t too cozy and the German food (Oktoberfest Week) wasn’t that great either (I might be too critical in this regard, being from Bavaria).


The curry and the potato wedges we enjoyed via room service on the evening were great though and were especially enjoyable sitting right next to the fireplace.


Overall, I’d recommend having room service or enjoying one of the hotel’s restaurants.

Breakfast at the Hilton Queenstown Resort

When I’m staying at a property that labels itself as a resort, I expect a calm and relaxed breakfast in the morning. Well, that’s one of the areas where the Hilton Queenstown Resort disappointed me very badly.

Hilton Queenstown Breakfast

The breakfast restaurant is quite nice

On our very first morning, we had to wait for a table more than 15 minutes and were shocked by the loud and overrun restaurant. During our second stay, the situation was a little bit better, but still not how I would expect it.

Hilton Queenstown Breakfast

Breakfast Buffet at Hilton Queenstown

Yet, it’s worth noting that the buffet itself was quite nice and had a decent choice of continental and hot options including some Asian dishes.


The quality of the food at the Hilton Queenstown wasn’t bad either, but that didn’t really make the experience that much better in the end. If you chase down a waiter, you may also order freshly prepared options from the kitchen.


One of the solutions to fix the overcrowding issue would be excluding guests of the DoubleTree next door and providing a seperated breakfast for guests staying there.

Pool & Gym at the Hilton Queenstown Resort

As the breakfast, the pool & gym area are also shared between the DoubleTree and the Hilton Queenstown Resort. Nevertheless, this area wasn’t too crowded at anytime I visited. Personally, I found the area to be quite cozy and nice.

Hilton Queenstown Pool

Pool of the Hilton Queenstown Resort

There’s a large pool, which is great for laps and a decently sized jacuzzi, which I enjoyed as well. In addition, you may lounge on one of the comfortable loungers and daybeds in the area.


The gym is a little small, but well equipped and good for a quick workout. Yet, I’d still expect a little more in a resort to be honest.


Sadly, the whole pool area was closed down during our second stay due to some bacteria issue. While I see the reasons for that, it was still a little upsetting.


However, the Hilton Queenstown Resort compensated me for the missgivings, which is something to account the hotel for.

Overall impression of the Hilton Queenstown Resort

All in all, I enjoyed my stay at the Hilton Queenstown Resort. Not it wasn’t flawless and no, I don’t find the property to be an especially great Hilton, but it’s still a very nice hotel with reasonable prices for (expensive) Queenstown.

Hilton Queenstown Entrance

The rooms are spacious and cozy, the pool area is quite nice and the food options aren’t bad either. Yet, the overcrowding of the breakfast is something that needs to be fixed. Nevertheless, I’d return to the Hilton Queenstown if I happen to be in the city again!

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