The Conrad Cairo is the Hilton flagship property in the capital of Egypt. Yet, you shouldn’t get confused by the definition of flagship as the hotel definitely is not on the typical Conrad standard. In this review, you’ll see whether it’s worth staying there or not.
The hotel market in Cairo is quite difficult nowadays. While there are dozens of luxury hotels, most of these are already several years or even decades old.
Due to the crisis, rearly any refurbishments happenend in the last years. Thus, the hotels aren’t especially amazing anymore. That’s something that can also be said about the Conrad Cairo. At least, prices are very fair at the moment with most luxury hotels, including the Conrad, being priced around 100 Euro per night.
Sadly, our check-in at the Conrad Cairo took ages. Yet, my booking as well as those of my family (two further rooms) were upgraded to an Executive Room with access to the Club Lounge on behalf of my Hilton Honors Diamond Status.
The rooms were all located one level below the Executive Lounge and thus featured very nice views of the city. Besides that, the rooms were relatively dated, but still had some feeling of traditional luxury. Upon entering, there is a spacious wardrobe to the right and the bathroom to the left.
The Executive Rooms at the Conrad Cairo come with a spacious and comfortable King Bed, two bedside tables, a flatscreen television, a working desk with a basic chair as well as a couch and an armchair arranged around a coffee table. As I’ve already mentioned, the décor is rather dated. I also didn’t like that there was no proper working chair.
On the plus side, the Wi-Fi worked quite decent for Egyptian standards. All Executive Rooms also feature a nice little balcony with lovely views of the river Nile and the city.
Looking at the bathroom of the Executive Room at the Conrad Cairo, you can get an idea of why this hotel once was a good option in Cairo.
Despite the age, there are a walk-in shower (the shower pressure isn’t great anymore though), a deep-soaking tub, a sink with lots of storage and a toilet with bidet. As it’s the norm for Conrad properties, toiletries were provided by Aromatherapy.
Sadly, both the cleanliness and the condition, were not on the typical Conrad level.
I didn’t spend a lot of time at the Executive Lounge of the Conrad Cairo during my stay, but generally liked the space.
There are lots of seating options (rather for relaxing than for dining or working) and the view of the city from the highest floor of the hotel is stunning.
There is also a very nice terrace to hang out at. The breakfast spread was rather small, but of good quality. You can also order eggs by your liking in the Executive Lounge.
In addition, there is also Afternoon Tea and a selection of Evening Canapés. Both were relatively small and disappointing for a Conrad hotel.
While we had breakfast in the lounge one day, we went to the restaurant on the second morning. The selection there is way more extensive to a level that you feel like it is too much.
There are dozens of cold options and also as many hot options. While there is no option to order from the kitchen, you can order omelettes at the buffet, which are then freshly prepared for you.
While the breakfast per se was quite good and also had high quality items, the service was lackluster. Not only was nobody clearing plates, but we were even asked (while eating) to give feedback.
Theoretically, because after pointing out something negative, the staff just went away. Seriously?
Speaking of service, I can’t tell how shocked I was about the Conrad Cairo. I’m used to perfect service at Conrad hotels, but lowered my standards taking into account the location. Yet, the service at the Conrad Cairo was bad, like comically bad. Regardless of what you were asking for, it was just not hapenning. Even the easiest things were too much for the staff. I can’t really say anything positive about any aspect of the service.
It was bad at reception, bad in the restaurants, bad in guest relations and very bad in the Executive Lounge. Worst of all, they even tried to scam me upon checking out, using differnet calculation rates between Euro and Egyptian Pounds between the date of payment and the date of check-out. The hotel excused for that afterwards, but I don’t feel I would like to return, solely due to that matter.
One evening, we had a big dinner at the Asian restaurant of the hotel. We were among the only guests, which didn’t really make the service any better.
Yet, the food was very good and also had a very fair price tag. In fact, everything was extremely cheap for European standards. The value for the money was amazing all in all and we really enjoyed the food.
However, it shouldn’t come as a surprise that two orders were totally messed up. Oh Conrad Cairo…
The Conrad Cairo has some decent facilities including a large swimming pool and a spacious gym with sauna and steam bath. The gym is a nice space with lots of machines and great for a workout.
The equipment is from another century, but the condition isn’t too bad. The lack of daylight is an issue tough. The swimming pool is quite nice as well as it is big enough and comes with several comfortable loungers around it.
Sadly, it’s not heated, which makes swimming in winter quite a cold and “refreshing” experience.
My stay at the Conrad Cairo was… special. The hotel is in need of a refurbishment, but the rooms and facilities are still okay. The Executive Lounge is a nice space, but offers a sub-par buffet. The restaurants and breakfast are very good and the location in Cairo isn’t bad either. If it wouldn’t be for the really bad service, I’d actually recommend staying at the Conrad Cairo. However, after all the issues I had, I’d rather stay at another hotel next time I’m in the city.