The KLM Crown Lounge Amsterdam 52 is the airlines Non-Schengen lounge. While it’s spacious, nicely designed and bright in some areas, the crowding and the weak buffet made my experience mediocre at best. In this review, I’ll explain why I wasn’t totally happy with KLM’s lounge.
At its hub in Amsterdam, KLM offers two different lounges. The Schengen lounge is called Crown Lounge 25, while the Non-Schengen or Intercontinental Lounge is called 52.
These numbers are also the best way to find the lounges, which are accessible for Business Class passengers as well as Flying Blue Gold & Platinum members as well as SkyTeam Elite Plus members. At this point, it’s worth noting that the lounge is under redevelopment and is supposed to open bigger and better in 2019.
The KLM Crown Lounge Amsterdam 52 does the sleek and stylish design of KLM’s new board product justice. After reception, you’ll find yourself in a massive lounge with several different areas.
You can either go to the right, where you’ll find tons of seating in the typical lounge design with armchairs facing each other in endless rows or to the left, where you’ll find some more traditional seating, but also some more fancy armchairs as well as a business center.
Both areas come with a circular buffet area. Closer to the respective buffet areas, you can also find a couple of dining tables, some with benches, some only with chairs. The nicest seating might be the armchairs near the windows.
The Crown Lounge doesn’t offer much in the terms of views, but there’s some daylight coming in at certain spots of the lounge.
Nevertheless, I found the lounge to be a little too dark in most areas despite its stylish lighting. All in all, the design is very nice, but the lounge was uncomfortably crowded during my visit and due to the lack of partitions between the different areas, it was also way too loud in the lounge.
Last but not least, it’s worth noting that the lounge offers toilet facilities as well as showers, which are cleaned after each use.
Something that really disappointed me in the KLM lounges were the food offerings. While I usually enjoy the food in the Lufthansa Senator Lounges and even think that the British Airways Lounges in London offer a decent enough choice, the offerings of KLM left more than just a bit to be desired. The first buffet area I checked out, had nothing but a few crackers and cookies.
The second area was a little better with a choice of cheese and ham as well as bread rolls, various salads, and some sort-of local egg salads with pickles.
While I’m sure that at special day times (I was here in the afternoon), there might be some hot options, what I found was totally disappointing for an international business class lounge. The only upside was the decent drink selection with several soft drinks to choose from, various wines, including sparkling wine, and the typical spirits.
Nevertheless, I’d definitely expect more of a flagship lounge than that, especially in terms of food.
An area where the KLM Crown Lounge Amsterdam 52 exceeded my expectations is entertainment. First of all, there’s a good choice of newspapers and magazines.
Then, there are several televisions in the lounge, showing news channels on mute. More importantly, there’s one major business area with several work spots with privacy, plugs and enough space for working on a computer or with your own computer. A printer is readily available, too.
Last but not least, there’s WiFi with a stable connection and high speed throughout the lounge, the log-in is very easy, too.
My amazement for the KLM Crown Lounge Amsterdam 52 is somewhat limited. While the lounge comes with a fancy design and a nice business area, everything else is just mediocre. In addition, the lounge tends to get very crowded and leaves a lot to be desired in the food area. It’s still an okay place to hang out before a flight, but I wouldn’t come here with high expectations. Hopefully, the lounge will be better after the renovation works will be finished in 2019.