The LATAM Business Class in the Boeing 767 is the oldest and least comfortable long haul product in the LATAM fleet. In this airline review, we’ll explain what you can expect when taking a flight in this rather old jet.
In the last months and years, I had the chance to fly LATAM quite a bit. I’ve already reviewed the LATAM Business Class in the Boeing 787-8 and the 787-9. Especially the latter board product is really good and makes LATAM a viable choice for long haul business class.
At the same time, what is offered in the Boeing 767 by LATAM Chile (LATAM Brasil has a slightly different version) isn’t really competitive.
In this extensive airline review, I’ll explain what you can expect and why I would recommend avoiding the Boeing 767.
The LATAM Business Class in the Boeing 767 comes in a 2-2-2 configuration, which is the general norm for the airline’s aircraft. However, the Boeing 767 has fewer width than other jets and thus the seats lack the typical width of a Business Class seat. As a point of comparison: Economy Class is in a very similar 2-3-2 configuration. Business Class seats only have 2 inch more of seat width.
Other than that, the Business Class cabin consists of five rows (the right side only has four rows), making the Boeing 767 have a total of 28 business class seats. There’s also another version with just three rows and 16 seats.
Those are obviously aging as you’ll see when entering the cabin. The colors are totally different than what is the norm for LATAM nowadays, and the seats look really worn in nearly all areas.
Each seat has a slightly adjustable headrest, two armrests and a small table, which is shared with the other seat.
There’s also an adjustable reading light right next to the headrest.
To my surprise, the ancient seats even come with a power port.
The padding of the seats has definitely seen better times and sitting upright isn’t particularly comfortable. The seat controls, which can be found in the center armrest, allow you to adjust several parts of the seats, but the mechanics aren’t particularly good anymore. Thus, you might need to “help” in the process, especially when it comes to the footrest. What’s really limited about the seats in the LATAM Boeing 767 Business Class is storage. You can place smaller items in a small storage space between the seats, but there’s nowhere to really put a laptop or something like that.
There’s another small storage area underneath the entertainment system in the seat in front of you, but it can’t handle a small carry on and is also very tough to reach.
While the seat pitch, when in upright position, is alright, the seat width really is bothersome as it makes you feel like you’re sitting in Economy Class. The newer LATAM jets definitely offer way more comfort here. The same is true for other airline with 2-2-2 configuration like Turkish Airlines.
What surprised me a bit is that these seats are actually fully flat. While they are on the rather short side with just 74 inch, smaller people can actually get some sleep here. The seat width of only 20 inch is a real problem in that regard though as you can’t really turn around.
There’s also a severe lack of privacy as there is no privacy shield what so ever. The only bit of privacy is offered by the center armrest, which separated you from your seat mate and the armrest on the other side, somewhat separating you from the aisle (when seated in an aisle seat).
While the seats themselves aren’t very comfortable, LATAM at least offers some of the best bedding int he sky. You’re getting a really good pillow and a comfortable blanket. For me, LATAM offers better bedding than many premium carriers, including Lufthansa or Swiss.
As we had one day flight (Lima to Buenos Aires) and one redeye flight (Lima to Los Angeles) on board the Boeing 767, we were able to test the sleeping environment under different circumstances. I was actually a little surprised to get quite a bit of shuteye, but I still wouldn’t rate the sleeping comfort of the LATAM Business Class in the Boeing 767 very highly due to the lack of privacy and seat width.
Another area in which the LATAM Business Class is really good is the catering. Before departure, there’s your choice of a welcome drink. After departure, you’re offered another drink alongside some nuts.
On our daytime flight to Buenos Aires, lunch was served after that. There was a typical three course menu with everything served at once and on a tray.
I went the fish option (Grilled Sea Bass in Tarragon Sauce), which was served with pea puree, roasted beets and asparagus. It was very good.
Anna had the stuffed cannelloni, which she also enjoyed very much.
The salad and the banana creme brulee served as a starter and dessert respectively, were very good, too.
With a very late departure from Lima after midnight on our redeye flight, we skipped dinner and just had breakfast, which was ordered through a breakfast card.
I only went with cold options, including a plate of cold cuts, a muffin and some fruits. Everything was very good as it seems to be the norm for the LATAM Business Class catering.
The choice of drinks, including wines from Chile and champagne, is on a high level, too. All in all, catering definitely is an area, where LATAM shines, regardless of the type of aircraft.
Entertainment choices in the LATAM Business Class on long haul routes include newspapers and magazines presented before boarding (usually, there’s only one English choice with the rest of the options in Spanish). Then there’s an entertainment system, which is very old and low resolution in the Boeing 767.
While it’s possible to navigate your way through, it takes quite a bit as the system isn’t very responsive. The low resolution and the quality of the pictures is a serious problem and the moving map must be one of the oldest I’ve ever seen in an aircraft.
The choice of movies and series is alright, yet nothing to talk home about.
WiFi is no offered on any LATAM aircraft as of now. I’m quite sure that this won’t change for the aging Boeing 767 anytime soon.
My flights in the LATAM Business Class on board the Boeing 767 weren’t terribly bad or anything, but the board product is still quite a dumb, especially for real long haul flights. The seats might be fully flat, but the seat width makes you feel like you’re flying Economy. The lack of storage and the very old entertainment systems are two furthers downsides. The catering and bedding are positive things to note, but you’ll benefit from those in more modern LATAM jets, too. Thus, I wouldn’t totally avoid flying in the LATM Boeing 767 Business Class, but I’d highly recommend going out of your way to fly in a Boeing 787 instead.